Client Success Manager

The CSM is a new but pivotal role for us at IPOS. Since the business was founded sixteen years ago, we have always put our clients at the very heart of everything we do. This new role will cement that commitment by taking responsibility for the team responsible for the complete post sales delivery of our work from client brief through production, project management and delivery.

To be clear, this is a leadership role. We already have an AMAZING team of talented, hard working and committed professionals at the “coal face” and working extremely well. What we are looking for now is a natural leader of people. Someone who can ensure this group is well represented on our senior management team and someone who is adept at clearing any roadblocks that stand in the way of their continued executional excellence as well as taking very good care of their professional and personal development and well being.

The primary KPI’s for your team will be our clients amazement at IPOS’ creativity and delight with the ease of working with us. You will be personally measured on your ability to attract and retain the talented team members we need to deliver that amazement and delight.

Our ideal candidate will be able to demonstrate their highly developed management and leadership skills achieved in a diverse, complex and time critical environment. The team Experience of the creative services industry (either agency or client side) is preferred but if you can convince us that your skills gained in another sector are transferrable, we’d be happy to discuss that.

Ambition, drive, confidence and being action centric are all must haves. You must also have the emotional intelligence and communications skills to quickly build effective working relationships with a diverse group of professionals.

At the same time, we need someone who doesn’t take things too seriously (at least not all the time). We’re a company that likes to ensure that our team members are having some fun along the way too.

This is the perfect time to be joining IPOS. We’re working with some incredible clients and we’re making some big investments and some big changes to ensure that that whatever the business landscape looks like over the next few years, our clients and ourselves will thrive and grow.

This is an opportunity to really make a difference. If you think you meet the criteria above and if you’re ready to make a move to a growing but well established company with an enviable track record and an exciting base of major brands and global retailers but one that hasn’t lost its sense of family and fun, get in touch.